Privacy Policy
This Privacy Policy ("Policy") explains how Redstone Firearms collects, stores, protects, and shares your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions and prior to using our website or submitting any information to us.
When you use our website or any of our online services, we collect some information about you which helps us provide you the best experience possible. We may also need to share your information sometimes in order to provide services to you.
For international users of this website, your information will be sent to and used in the United States regardless of the country you reside in. This Policy explains how we protect your personal data.
If you have any questions or comments about this Policy, please feel free to contact us here.
COLLECTION OF INFORMATION
The Data We Collect
When you order from us, we collect your name, billing address, shipping address, email address, phone number, and payment information. We also gather information on the person who will receive any gift you send (e.g. that person's name address and phone number) and we will retain a record of your purchases. We do not store your credit card information on file. When you enter a contest online, we collect your name, address, email address, and phone number. We also may ask you for additional information, such as your age, interests, and product preferences. When you submit a question to customer service, we will need your email address to respond and you will have to provide us with additional information to help us answer your question. For example, you may need to include your First and Last name, email address, and invoice number.
Finally, at your option, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address to send you information on these. You can withdraw this consent at any time by unsubscribing to our e-mails.
How we Collect Your Data
You directly provide Redstone Firearms with most of the data we collect as described above. We may also collect data and process data when you purchase something from us or use or view our website via your device’s cookies, leave a review of a product, or sign up for our e-mails.
Data Storage
Redstone Firearms is located in the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence.
Log and Usage Data
We keep your personal information for only as long as we need it for legitimate business purposes (as set out in Section 11 below) and as permitted by applicable law. At any time, you may ask us to delete any information we have about you. We will do so within three months of any such request, unless:
we must keep it to comply with applicable law;
we must keep it to evidence our compliance with applicable law;
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from purchasing additional goods or services.
Links
We may keep track of how you interact with links available on our website including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics with the respective third parties or others such as how many times a particular link was clicked on.
Cookies
Cookies are small data files that are transferred to your device’s hard disk and are basically a tool that stores information about website visits, recognizes you and your preferences each time you visit our website, ensures site functionality, and enables us to provide the services our users request.
The cookies we collect enable us to learn how people use our website, keep track of website traffic, and allows us to customize the website for visitors.
Below is a table to explain Redstone’s cookie functions and why they’re used. If for any reason you decide that you do not want cookies to be stored on your device, you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features of our website.
We use the following types of cookies:
Cookie Functions
Cookie Purposes
Analytics and research
We use Google Analytics to collect information about how visitors use the site. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google's Privacy Policy, please visit http://www.google.com/intl/en/policies/.
Performance
We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests.
Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices. Please visit this page regularly so that you are aware of any changes.
If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:
http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
HOW WE USE YOUR INFORMATION
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send emails and catalogs.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
Service Providers
We engage certain trusted third parties to perform functions and provide services to us. We may share your Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products.
Sharing of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Social Sharing Features
The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
Business Transfers
In the event that Redstone Firearms or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
Aggregated Information
We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.
AGE
While Redstone Firearms does sell products for children, it does not sell products to children. You must be at least 18 years old to have our permission to use our website. Our policy is that we do not knowingly collect or permit the collection, storage, use or disclosure of Personally Identifiable Information about visitors who are under 18 years of age. If you are a parent or guardian who knows or has discovered that your child under the age of 18 has submitted his or her Personally Identifiable Information or other information without your consent, permission or authorization, please notify “Privacy Support” by e-mail or by letter to:
Redstone Firearms
Attention: Privacy Support
916 W. Burbank Blvd.. Suite x
Burbank, California 91506
Upon receiving such a notice, we will take steps to: (a) notify you what information may have been used and/or disclosed; and (b) remove your child’s Personally Identifiable Information or other information from our databases, cease the use of such information, and direct any other party with access to such information to do the same.
POLICY CHANGES
Redstone Firearms may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be linked on our website. If we make a change to this policy we will notify you by revising the Last Updated above and, in some cases we may provide you with more prominent notice. We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy. By continuing to access or use the website after those changes become effective, you agree to be bound by the revised Privacy Policy.
SECURITY
We use Transfer Layer Security (TSL) technology to encrypt important information, such as your credit card data, in an effort to prevent unauthorized access during transmission of your orders over the Internet. We incorporate standard industry practices internally and with our service providers suitable to the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this policy. Your personal information may also be protected by the password you created when you register at our website where this feature is offered. The confidentiality of any password is yours to protect. You may change it anytime by following the instructions at the website where you registered.
Although we use our best efforts to assure that your data remains secure when maintained by us, security during Internet transmissions cannot be assured due to possible security vulnerabilities on your computer. We limit access to personal data only to those Redstone Firearms employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled, secure environments.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.
YOUR CALIFORNIA PRIVACY RIGHTS
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us here.
From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and/or online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us here. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to make a purchase that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.
In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our your personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual's online activities over time and across different online services when using our website.
UK, EU and GDPR RIGHTS
Under UK and EU law, UK and EU users have the right to lodge a complaint with data protection regulators, and the Information Commissioners’ Office (ICO) is the UK’s lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.
You have a number of rights under European Data Protection law if you are an EU citizen.
Right to be informed: what personal data an organization is processing and why (this notice).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.
Redstone Firearms has designated a Data Protection Officer and they can be reached by emailing Geneva@redstonefirearms.com or by post at the following address:
Redstone Firearms
Attention: Privacy Support
916 W. Burbank Blvd.. Suite x
Burbank, California 91506
Where is my personal data kept?
Your data is kept in secure, cloud-based servers in the United States. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here), US privacy shield certification (more information can be found here – please note that Redstone Firearms is not Privacy Shield certified but we may pass information to third party service providers or advertising partners who are based in the US and who are Privacy Shield certified); and implementing robust contractual standards.
Does Redstone Firearms collect any other personal data about me?
If you contact us electronically, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you for 6 years.
Does Redstone Firearms use my personal data for any other purpose?
We use your personal data to fulfill orders you place on our website, resolve disputes, troubleshoot problems, and enforce our Terms and Conditions.
How long does Redstone Firearms keep my personal data?
We will keep your data for as long it takes to fulfill your order and up to 6 years thereafter. Once this time period has expired, your data may be permanently deleted.
Under EU and UK data protection laws, we are only permitted to use your data when we have a lawful basis to do so. The table below provides an overview of the legal bases that we rely on to use your data. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this Policy how you can withdraw consent or opt-out of certain data uses (where applicable).
Purpose for which data is used
Data
Legal basis
To fulfill your online order
Name, email address, phone number, location, payment information
Contractual necessity
To provide you with promotional material regarding sales and promotions
Optional opt in, requiring your e-mail address.
Consent
To take payment for products or services
Payment card details, billing address, full name, phone number
Contractual necessity and legitimate interests – we have a legitimate interest in receiving payment for our products and services
To carry out research and analysis to help us improve the website
Log and usage data, including IP address, browser type, referring domain, pages accessed, mobile carrier and search terms
Legitimate interests – it is in our interests to analyze the way in which users are accessing and using our services so that we can further develop and improve the service
To respond to correspondence and queries that you submit to us
Email address and IP address
Legitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to users and troubleshoot problems
CONTACT INFORMATION
If you have any questions about this Policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us electronically here. You may also send correspondence to:
Redstone Firearms
Attention: Privacy Support
916 W. Burbank Blvd. Suite x
Burbank, California 91506
Effective date
This Privacy Policy was last updated on December 22, 2020.